Cocoon & Cradle Terms & Conditions

Last modified: 09/12/2023

These are the terms and conditions of our agreement which apply to use of Engaging with Cocoon & Cradle is defined by the booking of a consultation, purchasing a product or utilising the website.

These terms and conditions may vary from time to time, without notice. You are welcome to enquire about any term or condition that may impact upon your specific situation. This is your responsibility to contact Cocoon & Cradle directly. On these sites you may be advised that special guidelines or rules apply, and these form part of the terms and conditions. These terms and conditions apply to all users, whether or not the registration process has been completed


Cocoon & Cradle consultations are provided by Melissa Hays. Melissa Hays believes that all information they provide is accurate and reliable. Reliance upon any information or material on this website, or advice received from Cocoon & Cradle shall be at your sole risk. Cocoon & Cradle assumes no responsibility for any errors or omissions or the results obtained from the use of such information, and is not liable for any damages of any kind resulting form the use of, or reliance on, the information and material contained on these sites, advise given directly by Melissa Hays in response to any inquiries, or any third party website linked to this site. Readers and users of this website are encouraged to confirm the information contained herein with other sources, and most definitely seek local relevantly qualified advice if embarking on any actions that may potentially carry liabilities, personal, organisational or any other type. The information contained on these sites do not provide all necessary safeguards and checks for organisations or individuals.

Although Cocoon & Cradle has attempted to provide accurate information to you, they assume no responsibility for any errors, inaccuracies, omissions, delays or other defects in any of the information provided.

External links:

Cocoon & Cradle may provide links to third party or other websites. These are provided as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites, you do so at your own risk.


Cocoon & Cradle reserves the right to change any price at which we offer goods or services, and to correct errors in the pricing contained in our catalogue or in a quote to you. We shall have no liability for any such changes or errors and are not bound to fulfill services at old or erroneous prices.


Consultations are conducted virtually world wide, and there is limited availability for in-home consultations on the Gold Coast, QLD, Australia. 


Appointments cancelled with more than 48 hours notice will not be charged. Appointments cancelled with less than 48 hours, but greater than 24 hours are eligible to be rebooked without an additional fee. If the client chooses not to rebook then 50% of the consultation fee is payable. If less than 24 hours notice is given, the consultation is not refundable if paid in advance, or full appointment fee is payable within 7 days if only a deposit has been paid.

For virtual and in-person consultations, full payment is required on booking of consultation. 

Cocoon & Cradle operates Monday to Friday 08:00- 16:00 hours. Consultations that include ongoing text and email support are welcome to text the contact number provided for support at any hour, however, replies will only be sent during operating hours or at Cocoon & Cradle discretion. Replies will be sent within 24 hours. This service is not an on-call service and urgent medical advice should be sought if necessary.


We reserve the right to limit the sales of our products and services to any person, geographic reason or jurisdiction. We reserve the right to refuse service to anyone for any reason at any time. All descriptions of products or services are subject to change at any time without notice, at our discretion.

Digital products: In accordance with Australian Consumer Law, refunds are only available where the product/service is faulty. Refunds are not available due to change of mind or an expectation of the product that was not in line with the description. All digital products come with detailed descriptions with inclusions, topic outlines, supporting documents if relevant and the expected outcome for the consumer. If you are unsure if a product is fit for your needs it is the consumers responsibility to contact Cocoon & Cradle for clarification. If purchase is made without clarifying or following clarification with the expectation outside of the response given, refunds will not be provided.

Return product policy:

Our policy is valid for 30 days. If 30 days have surpassed since your purchase, we are unable to provide you with a refund or exchange on any physical item. All eligible returns must be unused, in the same condition that you received it, and in the original packaging. Some items listed in the Cocoon & Cradle store cannot be returned due to hygiene reasons if you have changed your mind. Gift certificates and online courses are non-refundable (unless otherwise specified). You must return the item with proof of purchase, within 28 days and in the condition listed above to be eligible for a refund. Cocoon & Cradle is not responsible for any return postage costs incurred to the individual. We don’t guarantee that we will receive your returned item so tracking is advisable. If a product has signs of use, been opened, not in original packaging, is damaged, or returned later than 28 days from purchase a refund will not be given. You will be notified by email the outcome of your refund whether approved or rejected. If you are approved, then your refund will be processed and a credit will automatically be applies to your credit card or original payment method within a certain amount of days. Refunds are not available for sale items. Items will only be replaced if they are defective or damaged. Contact if you require an exchange.

How to Contact Us

To ask questions or comment about these Terms & Conditions, contact us at:

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