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Your privacy is extremely important. Cocoon & Cradle Pty Ltd is committed to respecting your privacy and upholding the security of your personal information, so you can feel confident when interacting with our services.

Cocoon & Cradle Pty Ltd is committed to providing you with the best possible customer service experience while protecting your personal and health data. Cocoon & Cradle Pty Ltd is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. This Privacy Policy relates to both use of this website and the clinical and practice management aspects of Cocoon & Cradle Pty Ltd.


We collect personal information you provide to us directly, for example, in person during a lactation consultation, over the phone, by email, or through our website.

If you choose to make a booking with Cocoon & Cradle Pty Ltd or pay for services, via our website, we use third parties to collect personally identifiable personal, financial and health data in accordance with Australian Law (Privacy Act 1988), and collection of personal and health data in Queensland. On occasion these third party providers use cloud storage of your personal, financial and health data which may be stored in Australia or offshore.

Cocoon & Cradle Pty Ltd will protect the privacy of your personal health information as required by the Code of Professional Conduct of the International Board of Lactation Consultant Examiners, the Privacy Act 1988 and additional privacy laws pertaining to health information relevant to Queensland.


We use personal information and health information you provide us to make clinical assessments and develop a management plan for you and your child. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care.

Other than for the purpose for which you have provided us with your personal information and health information; we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:

  • issuing receipts

  • responding to your comments or questions


We may share any personal information you have provided us during our evaluation and/or management of you and/or your child to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.

Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms. Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf.

Other than as stated above, Cocoon & Cradle Pty Ltd will not share your personal information. We will never share your personal, health or financial information with any third parties without your consent, or unless required by law.


We are committed to protecting your data. We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure.


When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.

Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.


Our website may contain hypertext links to other third-party websites. Cocoon & Cradle Pty Ltd is not responsible for the privacy practices or the content of such websites, which are governed by the privacy policy of third parties. Cocoon & Cradle Pty Ltd is not in a position to verify the accuracy of the information or any claims made by third parties.


Cocoon & Cradle Pty Ltd takes reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.

We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. You may be required to put your request in writing for security reasons. We will respond to your request within a reasonable period after the request is made.

To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided above.


Cocoon & Cradle Pty Ltd may revise this Privacy Policy or any part of it from time to time. Please review this Privacy Policy for changes.

Your continued use of our website, or provision of further personal information to us once you have been notified of the revised Privacy Policy constitutes your deemed acceptance of the revised Privacy Policy.


Cocoon & Cradle Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.